The old “Press 1 to reach . . . ” days of automated phone answering services are DEAD! The quickest way to alienate the very people you want to serve is an automated receptionist from the past, trapping the caller in an endless loop of frustration trying to get their need answered.
Chatbots provide personal interaction tailored to the caller enhancing the experience. When properly crafted the interaction feels just like engaging with a live person including appropriate responses and contextual interaction. Whether by voice or digital messaging, the Chatbot can end the frustration of the old electronic systems which improving perception of your organization.
Real-World Examples
News stories from the press showing how companies are currently using Chatbots include:
- Retail & E-commerce – H&M’s Virtual Assistant: H&M’s chatbot uses AI and machine learning to assist with virtual shopping. It provides personalized outfit recommendations, simplifies the checkout process, and handles order tracking and returns 2.
- Healthcare – Ada Health: Ada Health’s chatbot uses advanced machine learning algorithms and natural language processing to provide medical advice and symptom assessments. It helps users understand their health conditions and guides them on the next steps 2.
- Customer Service – Facebook Messenger: Facebook Messenger’s chatbot assists users with various tasks, from answering FAQs to providing support for products and services. It enhances customer engagement and satisfaction by offering quick and accurate responses 3.
- Sales & E-commerce – Domino’s Pizza: Domino’s chatbot allows customers to order pizza, track their orders, and get real-time updates. It simplifies the ordering process and improves customer experience 3.
- Smart Home & Personal Assistance – Alexa: Amazon’s Alexa is a voice-activated chatbot that helps users control smart home devices, play music, set reminders, and more. It integrates seamlessly into daily life, providing convenience and efficiency